Warranty and Returns – (SHOP) Online Orders Policy
If you need to return a product purchased on GenesisHairSalon.net, please contact Customer Care at 909-XXX-XXXX or email us for the appropriate return procedure.
Returns are accepted on saleable, unopened, unused products within ninety (90) days of purchase with the original packing slip or invoice (excluding electrical items and shears). Electrical items and shears may be requested within sixty (60) days of purchase and will be refunded or exchanged only with original receipt, packing slip, or invoice.
RETURNS BY MAIL
To return your item(s) by mail, please contact Customer Care at 909-XXX-XXXX for a return authorization label. It is best to use the original shipping box/container. Your refund minus shipping and handling will be credited back to your original payment method once the return has been processed – usually within 30 days, or the end of the calendar month when the refund transactions are processed.
RETURNS TO STORE
Up to $150 of GenesisHairSalon.net purchases can be returned to the physical salon location, with your packing slip or invoice, dated within ninety (90) days of the purchase (excluding electrical items and shears). Electrical items and shears may be returned within sixty (60) days of purchase and will be refunded or exchanged only with original receipt. Your refund minus shipping and handling will be credited back to your original payment method once the return has been processed. Allow 2-3 days for the refund to appear in your account, depending on card and processing companies. No cash refunds will be given for online sales.
The following types of product are not accepted for return:
Unsellable Product: Product that has been defaced or altered in any way may not be returned. This includes but is not limited to: price tags, stickers or other markings made with pen or marker, and cracked, dropped or broken appliances.
Discontinued Product: Discontinued product or product in discontinued packaging may not be returned.
Seasonal Product: Product that is branded or packaged as seasonal/holiday may not be returned.
Promotional and Free Items may not be returned by themselves.
Make-up, Make-up brushes, combs and brushes: All sales are final.
All electrical and battery operated items being returned for any warranty claim (dryers, clippers, flatirons, curling irons, etc.) may be submitted within sixty (60) days of the invoice date on the packing slip or invoice for replacement of the defective product. Please contact Customer Care at 909-XXX-XXXX or email us for more information.
Please note: All claims for warranty on electrical items submitted over sixty (60) days from the invoice date must be sent directly to the manufacturer for repair or replacement of defective product.
Warranty & Return Policy – Last updated: June 1, 2017